Help - Browse All Questions

General Program Questions

• How do I unsubscribe from emails or change my email address, username, or password?
• Why isn't the "Remember Me" feature working?
• My report graphs are not showing up; what can I do?
• I want to totally restart my program. How do I reset my goals?
• I don’t know why I’m not getting SparkPoints for specific activities. What should I do?
• Does SparkPeople adjust my program for my time zone?
• I sent a photo from my camera phone to the Food Pics feature and the picture is not on my account? What can I do?
• How do I change my diet stage? Do I have to change diet stages when the program prompts me to?
• What are SparkPoints used for?
• Where can I track my weight and measurements on the site?
• How do I share foods manually entered in the food database?
• How do I close my account?
• Can I track things (Fitness, Nutrition or Other Goals) more than 7 days in advance?
• How do I change my weight goal?
• Where can I find my private journal and appointment calendar?
• I am not receiving my emails from SparkPeople. What can I do?
• I am consistently being asked to login to the site. What can I do?
• I am unable to view pop up features on the site such as add a food or add cardio. What should I do?

Nutrition Tracker Questions

• How do I copy a meal from one day to another?
• How do I import foods from other members?
• How do I use the grocery list?
• How do I turn off the meal plans and track my own food?
• How do I add my own recipes to the Nutrition Tracker?
• How do I group foods together to easily add them each day? For example, I eat the same breakfast daily.
• How can I edit items in my food Favorites list?
• How can I enter a food I cannot find in the database?
• How can I enter food from a previous day?
• I don't like the meal plan I've been given, or some of the foods in it. How can I change or substitute it?

Message Board Questions

• How do I post to the message boards?
• How do I edit a message board post?
• How do I add or edit the weight loss ticker, profile picture and/or a signature to my message board posts?
• How do I stop getting notifications for a particular message board thread?
• How do I sort my message board posts so that the most recent post shows up first (or last)?
• How do I add a SP "pounds lost" icon to my Message Board posts?

Fitness Tracker Questions

• How do I track my calories burned?
• How do I add my own strength training exercises to the Exercise Tracker if I'm using SparkPeople's workouts?
• How do I get my User Entered strength exercises to show up instead of SP's exercises on strength training days if I'm using SparkPeople's workouts?
• Is it possible to customize the Fitness Tracker so that I can track the details of my own strength workouts (reps, sets, weight, gym exercises) and/or track multiple days in a row?

SparkPoints Teams Questions

• How do I browse the list of SparkTeams that currently exist?
• How do I start my own SparkTeam?
• What is the difference between a public and private SparkTeam?
• How do I unsubscribe from Team emails or remove myself from a Team?

Fitness Program Setup Questions

• How do I change my calories burned goal for cardio exercise?

SparkPage Questions

• I’m trying to add pictures to my SparkPage and it’s not working. Why?
• How do I make my SparkPage show up on my message board posts?
• What are SparkGoodies?
• How do I give another member a SparkGoodie?
• How do I give myself a SparkGoodie?

Nutrition Program Setup Questions

• How do I edit my calorie or nutrient goals?
• How can I track other nutrients (calcium, folic acid, Vitamin C, etc.)?

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